Privacy policy and data protection
How we handle your information safely and transparently
Introduction to our privacy practices
We collect, use, and protect your data responsibly in accordance with Australian privacy laws. This policy explains what information we gather and how it is handled.
By using our services or website, you agree to our practices as described here. We regularly review our privacy standards to ensure ongoing compliance and transparency.
What data we collect
We collect information you provide directly, as well as data generated from your interactions with our site and services.
Information you provide
- • Contact details, such as name, email, or phone number
- • Subscription and payment information
- • Messages or feedback you submit to our team
- • Preferences shared via surveys or forms
- • Information provided during consultations
Automatically collected data
- • Device and browser details
- • IP address and general location
- • Usage data, such as pages visited
- • Cookies and similar tracking technologies
- • Interaction times and dates
How we use your data
Your information is used to provide and improve our services, communicate with you, and ensure compliance with the law.
- • Manage your subscription
- • Respond to your inquiries
- • Improve website performance
- • Send service-related updates
- • Analyse site usage patterns
- • Maintain security and integrity
- • Meet legal obligations
Our commitment: We safeguard your data using technical and organisational measures and only use it as described in this policy.
How we share information
We do not sell your data. It is shared only with trusted partners or service providers as needed for business operations or legal compliance.
Service providers
Third parties who support our operations (like payment processors) may access your data solely to provide services to us.
Legal obligations
We may disclose information if required by law or regulation.
Anonymous statistics
Aggregated, non-identifiable data may be used for analytics or reporting.
Your data rights
You can access, update, or request deletion of your data and have rights under Australian privacy law.
- • You may request access to your personal data.
- • You can ask us to correct inaccurate information.
- • You may request deletion of your data.
- • You may request data transfer to another provider.
- • You may object to certain uses of your data.
- • You may request limits on data usage.
If you wish to exercise your rights or have privacy questions, please contact us using the details below.
How we protect data
We employ safeguards such as encryption and access controls to keep your information secure.
Technical measures
- • Encryption of sensitive data
- • Secure data storage systems
- • Regular security assessments
- • Access controls for staff
Organisational measures
- • Staff privacy training
- • Internal data access policies
- • Vendor risk assessments
- • Incident response planning
How long we keep data
Personal data is retained only as long as necessary for operational and legal purposes.
- • Kept during your active subscription period.
- • Used for service improvement only.
- • Retained for service records and follow-up.
- • Stored for regulatory and billing compliance.
- • Used only with your consent for updates.
You can request deletion once your subscription ends.
International transfers
Personal data may be stored or processed outside Australia where required for service provision.
- • Partners comply with privacy laws
- • Contractual safeguards are in place
- • Data minimised for transfers
- • Regular reviews of overseas providers
Cookies we use
We use cookies for essential site functions, analytics, and personalisation as described in our Cookie Policy.
Types of cookies
- • Required for website operation
- • Help us analyse site usage
- • Remember your settings
- • Enhance your experience
You may change cookie preferences in your browser settings.
Changes to this policy
We may update our privacy policy periodically and will post changes on this page.
- • Email notice of major updates
- • Banner on our website
- • Effective date on this policy
- • Archived previous versions available
Review this page regularly for updates.
Contact about privacy
For questions or requests, use the contact details below.
polarevixon
113 Exhibition St, Melbourne, VIC 3000 Australia
Phone: +61.8.1855.0571
Email: content@polarevixon.com
Policy last updated September 19, 2025
Effective from September 19, 2025